ROLE OF BRAINDUMPSIT ITIL ITIL-4-FOUNDATION EXAM QUESTIONS IN GETTING THE HIGHEST-PAID JOB

Role of BraindumpsIT ITIL ITIL-4-Foundation Exam Questions in Getting the Highest-Paid Job

Role of BraindumpsIT ITIL ITIL-4-Foundation Exam Questions in Getting the Highest-Paid Job

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ITIL 4 Foundation Exam Sample Questions (Q254-Q259):

NEW QUESTION # 254
Which describes an unresolved problem which has been already analysed?

  • A. A risk
  • B. A workaround
  • C. A known error
  • D. An incident

Answer: C

Explanation:
A known error is a problem that has been analysed but not resolved1. This means that the root cause of the problem has been identified, but a permanent solution has not been implemented yet2. A known error can be recorded in a known error database (KEDB) and linked to related incidents and problems3. References: ITIL Foundation - ITIL 4 Edition, page 15; ITIL 4 - A Pocket Guide, page 35; ITIL 4 Practice Guide: Problem Management, page 8.


NEW QUESTION # 255
Which is an activity of 'problem identification'?

  • A. Analyzing information from software developers
  • B. Establishing problem workarounds
  • C. Analyzing the cause of problems
  • D. Establishing potential permanent solutions

Answer: A


NEW QUESTION # 256
What is defined as "the role that uses services?

  • A. User
  • B. Service consumer
  • C. Sponsor
  • D. Customer

Answer: A

Explanation:
Explanation
User: A person who uses services; e.g. the company employees.
https://www.bmc.com/blogs/itil-key-concepts-service-management/


NEW QUESTION # 257
What is the CORRECT order for the three phases of problem management?

  • A. Problem identification problem control error control
  • B. Error control, problem control, problem identification
  • C. Problem identification error control problem control
  • D. Problem control, error control problem identification

Answer: A

Explanation:
The problem management practice follows a three-phase approach to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and managing workarounds and known errors1. The three phases are:
Problem identification: the process of finding problems that are the cause or potential cause of one or more incidents2.
Problem control: the process of analysing the root cause and impact of a problem and developing a workaround or a permanent solution2.
Error control: the process of managing known errors throughout their lifecycle, from recording to removal2. Reference: ITIL Foundation - ITIL 4 Edition, page 15; ITIL 4 - A Pocket Guide, page 35; ITIL 4 Practice Guide: Problem Management, page 9.


NEW QUESTION # 258
Identify the missing word in the following sentence.
The purpose of the supplier management practice is to ensure that the organization's suppliers and their [?]
are managed appropriately to support the seamless provision of quality products and services.

  • A. value
  • B. users
  • C. performances
  • D. costs

Answer: C


NEW QUESTION # 259
......

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